Rd77's Privacy Policy — Your data is protected

Rd77 values your trust. We believe genuine trust cannot be built without a secure and transparent privacy policy. This Privacy Policy explains what information rd77 collects when you use the platform, why it is collected, and how it is kept safe.

1 Introduction & Scope

Rd77 is a trusted online gaming platform in Bangladesh that places the highest importance on user privacy. This Privacy Policy ("Policy") applies to the website, mobile application, and all associated digital services owned by rd77.

By accessing, registering on, or using any service on the rd77 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact the support team.

• This Policy applies to the protection of both personal and third-party data.
• Rd77 operates in accordance with international data protection standards.
• This Policy may be updated at any time; any changes will be communicated on the platform.
• Rd77 is strictly for users aged 18 and above.

2 What Information We Collect

Rd77 only collects the information needed to deliver our services properly and keep your account secure. We do not collect any personal data beyond what is necessary.

• Information is collected directly from you at the time of registration.
• Certain technical information is collected automatically while you use the platform.
• Limited financial information may be collected through third-party payment providers.
• Rd77 is committed to collecting only the minimum amount of data necessary.

3 How Your Information Is Used

Rd77 uses collected data solely for specific, legitimate purposes. Your privacy is at the heart of how we operate.

• Account Management: To complete your registration, login, and account verification process.
• Service Delivery: To provide uninterrupted deposit, withdrawal, betting, and other gaming services.
• Security Assurance: To prevent fraud, account hacking, and money laundering.
• Providing Support: To respond to your complaints and questions promptly.
• Promotional Communications: To send you relevant offers and updates (you can opt out at any time).
• Legal Obligations: To meet applicable legal and regulatory requirements.
• Improving Service Quality: To analyze user behavior and improve the overall platform experience.

4 Data Sharing & Disclosure

Rd77 does not share your personal data with third parties — though in a limited number of specific circumstances, sharing with partners may be necessary.

• Payment Providers: Payment platforms such as bKash, Nagad, and Rocket receive only the limited information needed to verify transactions.
• Technology Partners: Cloud hosting and security providers may access certain data to deliver their services.
• Legal Requests: Information may be provided to government agencies in response to a court order or other legal obligation.
• Fraud Prevention: Information may be disclosed to relevant authorities in the course of investigating money laundering or serious fraud.

Rd77 maintains a Non-Disclosure Agreement (NDA) with all third-party partners, who are permitted to use your data only for specified purposes.

5 Cookie & Tracking Policy

The rd77 website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us personalize our services.

• Essential Cookies: Essential for login sessions and security; these cannot be disabled.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: Used to understand which sections of the platform receive the most traffic.
• Security Cookies: Used to detect suspicious logins and fraudulent activity.

You can delete or disable non-essential cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

6 Data Protection Measures

Rd77 uses industry-leading security technology to protect your data. Our security infrastructure is regularly audited by independent third-party experts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Additional verification layers are in place during account login and withdrawals.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: An independent security assessment is conducted once every three months.
• Data Masking: Sensitive information stored in databases is kept masked at all times.
• Employee Training: Every rd77 employee receives regular training on privacy and data protection.

7 Data Retention Period

Rd77 retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.

• Active account data: retained for the full duration of the account.
• Financial transaction records: retained for a minimum of 5 years after account closure.
• Verification documents: retained for up to 3 years after account closure.
• Log files and session data: automatically deleted after 90 days.
• Marketing preference data: deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or permanently anonymized to prevent future identification.

8 Your Privacy Rights

Every rd77 member has specific rights over their own data. We respect these rights and are committed to helping you exercise them.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restriction of Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing: You may stop receiving promotional messages at any time.
• Data Portability: You may request a copy of your data in a machine-readable format.

9 Child Protection

Rd77 strictly prohibits anyone under the age of 18 from accessing the platform. We take the online safety of minors very seriously.

• Age verification is mandatory at the time of registration.
• If an underage user is identified, the account will be closed immediately.
• Any data collected from minors is deleted immediately.
• If parents have concerns, they can report them to our support team.

10 Policy Changes

Rd77 reserves the right to update this Privacy Policy as needed. Any significant changes will be announced on the platform, and the "Last Updated" date at the top of the page will be revised accordingly.

• Users will be notified at least 7 days before any changes take effect.
• Continued use of our services after a new policy takes effect will be considered your acceptance of the updated terms.
• Previous versions of the policy are available upon request from our support team.

11 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please contact our support team. We are always ready to help.

Privacy requests are typically processed within 30 business days. Complex cases may take longer — we will keep you informed if that happens.